Personal Development
Internal and external training, 1-to-1 mentoring and a genuine commitment to helping you grow — technically and professionally.
Careers at iTVerse
Join a team that genuinely cares about doing things right.
We're a growing managed IT support business. We're always on the lookout for good people who take pride in their work and want to be part of something that's built to last.
- Remote-first working
- Growing team
- Real progression
- 5★ Google rated
Why join us
A great place to work, not just a great place to say you work.
We're based in Bingley — a great place to work, with a team that looks out for each other. The role is remote-first.
Primarily Remote Working
We're a remote-first business. Work from home the majority of the time — no unnecessary commutes, real flexibility and the trust to manage your own day.
4.3★ Trustpilot & 5★ on Google
Our reviews reflect a team that genuinely delivers. You'll be joining a business customers trust, recommend and come back to.
Cyber Essentials Plus
We hold Cyber Essentials Plus — working here means building skills to proper security standards that are valued across the industry.
Small Team, Real Impact
You won't be a number here. What you do genuinely matters — to customers, to colleagues and to how the business grows.
Current roles
Open positions.
We're actively hiring for the role below. Click to read the full job description and apply.
Full-time
Remote (UK)
£26,500 – £28,000
Technical Support Representative
An exciting opportunity to join a successful and growing managed IT support business, working directly on the support desk with real customers and real problems.
The role
You'll work closely with customers to ensure support requests are responded to within Service Level Agreements. Day-to-day, that means accurately logging tickets, proactively monitoring and alerting customers to faults, and answering inbound calls for support requests. You'll be the first point of contact for many customers — so clear communication and a customer-first attitude are essential.
What we're looking for
- Experience in the IT industry or a genuine passion for technology
- Knowledge of basic networking, IP and network diagnostics
- Familiarity with the Microsoft 365 stack (Outlook, Teams, SharePoint)
- Good communication skills — written and verbal
- Organised, reliable and comfortable working to SLAs
- A positive attitude and willingness to learn
Nice to have
- Experience on a helpdesk or service desk
- CompTIA A+ or equivalent qualification
- Knowledge of Microsoft Azure or Intune
- Experience with RMM tools
What you get
- Salary £26,500 – £28,000 (depending on experience)
- Internal and external training from day one
- 1-to-1 mentoring and career development
- A genuinely supportive team environment
- Monday to Friday, 08:00–18:00 (standard hours)
Get in touch
Don't see the right role? Apply speculatively.
We're a growing business and good people always get a conversation. Tell us about yourself and we'll be in touch when the right opportunity comes up.