Remote Support
Need help? We can connect directly.
Download the tool below, run it, and share your session code with our engineer. We'll do the rest — securely and quickly.
Windows
For Windows 10 and 11. Run the file once downloaded — no installation needed.
Download for WindowsMac
For macOS 12 Monterey and later. Open the .dmg and follow the on-screen prompt.
Download for MacHow it works
Up and running in three steps.
The whole process takes under two minutes. Your engineer will stay on the phone with you throughout.
Download the tool
Click the correct button above for your operating system and save the file to your desktop or downloads folder.
Run the file
Double-click the downloaded file. No installation is needed — it runs directly and shows you a session code on screen.
Share your code
Read your session ID to the engineer on the phone. They'll connect securely and begin resolving your issue straight away.
Also from iTVerse
More free resources.
Two dedicated sites with tools and guides you can use right now, no account needed.
Free security tools
tools.itverse.co.uk
Password generator, strength checker, email breach checker, DNS security analyser and secure one-time password sharing — all free, all run in your browser.
Visit tools site ↗Microsoft 365 resources
m365powered.com
Looking for Microsoft 365 documentation, security guides or Power Platform resources? Our sister site covers it in depth.
Visit m365powered.com ↗Safe & secure
Your security matters to us.
Remote sessions are encrypted end-to-end and only active while you have the tool open. The engineer cannot reconnect once you close it — you are always in control.
- Encrypted remote sessions
- Session ends the moment you close the tool
- No persistent software installed on your machine
- Engineer visible on screen throughout
Need something else?
- WhatsApp usMessage us on WhatsApp for a fast response.
- Call us directly03300 56 88 33 — speak to a real engineer.
- Email the teamhello@itverse.co.uk for non-urgent queries.