Legal
Policies & Legal Information
Our privacy, cookie, complaints and abuse policies — everything in one place.
Privacy Policy
This privacy policy sets out how iTVerse uses and protects any information that you give iTVerse when you use this website. iTVerse is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
What We Collect
- Name and job title
- Contact information including email address
- Demographic information such as postcode
- Preferences and interests
- Other information relevant to customer surveys and/or offers
What We Do With the Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for internal record keeping, improving our products and services, and occasionally sending promotional information about new products or offers using the email address you have provided.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. We use traffic log cookies to identify which pages are being used and to help us analyse data about web page traffic and improve our website. We only use this information for statistical analysis purposes and then the data is removed from the system. You can choose to accept or decline cookies in your browser settings.
Analytics & Third-Party Tools
We use Google Analytics and Microsoft Clarity to understand how visitors interact with our website. Google Analytics collects anonymised data on page views, traffic sources, and user behaviour. Microsoft Clarity records anonymised session replays and heatmaps. Neither service is used to identify individual users. For full details, see our Cookie Policy.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over that other website and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.
Controlling Your Personal Information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us at hello@itverse.co.uk.
Registered address: iTVerse Technology Services Ltd, 162 Warren Lane, Bingley, Bradford, BD16 3BU
Cookie Policy
iTVerse may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website at www.itverse.co.uk to help customise the site and improve your experience. We reserve the right to make changes to this Cookie Policy at any time.
What Is a Cookie?
A "cookie" is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to us each time you submit a query to the site. Cookies help us understand how the site is being used and improve your user experience.
Types of Cookies We Use
- Analytics Cookies — monitor how users reached the site and how they interact with it.
- Our Cookies (First-party) — necessary cookies without which the site won't work properly.
- Personalisation Cookies — recognise repeat visitors and remember your settings and preferences.
- Security Cookies — help identify and prevent security risks and authenticate users.
- Third-Party Cookies — placed by companies that run certain services we offer.
Third-Party Analytics Tools
We use the following third-party analytics services on this website. Each provider has its own privacy policy governing how data is collected and processed.
| Service | Provider | Purpose | Privacy Policy |
|---|---|---|---|
| Google Analytics | Google LLC | Measures site traffic, page views, and user behaviour to help us understand how visitors use the site. | Google Privacy Policy |
| Microsoft Clarity | Microsoft Corporation | Records anonymised session replays and heatmaps to help us identify usability issues and improve the site experience. | Microsoft Privacy Statement |
You can opt out of Google Analytics tracking at any time using the Google Analytics Opt-out Browser Add-on. Microsoft Clarity data is anonymised and does not include personally identifiable information.
Controlling Cookies
Most browsers accept cookies by default. You can remove or reject cookies in your browser settings, though this may affect the availability and functionality of the site. For guidance, visit your browser's help pages: Chrome, Firefox, Safari, or Edge.
Change Your Cookie Preferences
You can change or withdraw your cookie consent at any time.
Contact
If you have questions about this Cookie Policy, contact us at hello@itverse.co.uk.
Complaints Policy
iTVerse Technology Services Ltd is committed to providing high-quality services and products to our customers. We recognise that, despite our best efforts, issues may arise that require prompt and effective resolution. This Complaints Policy outlines our commitment to addressing customer complaints in a fair, transparent and efficient manner.
How to Raise a Complaint
Complaints can be submitted by emailing hello@itverse.co.uk or calling 03300 56 88 33. All complaints will be logged with a unique reference number for tracking purposes.
What Happens Next
- Acknowledgement — we will acknowledge your complaint within 3 working days.
- Investigation — your complaint will be investigated promptly and impartially. We may request additional information if needed.
- Resolution — we aim to resolve complaints within 10 working days from acknowledgement, keeping you informed throughout.
- Final response — the outcome will be communicated to you in writing.
Escalation
If you are not satisfied with the resolution provided, you may request escalation to a higher level within iTVerse. Details of the escalation process will be included in our final resolution communication.
Continuous Improvement
All complaints are analysed to identify areas for improvement in our products, services and internal processes. Your feedback genuinely helps us do better.
Contact
For complaints or enquiries related to this policy, please contact us at hello@itverse.co.uk or call 03300 56 88 33.
Abuse Policy
iTVerse Technology Services Ltd is dedicated to upholding the integrity and security of the .uk domain space. This Abuse Policy outlines our commitment to addressing instances of misuse or abuse within the .uk domain namespace.
Types of Abuse
Abuse within the .uk domain space may encompass, but is not limited to:
- Malware Distribution — hosting or distributing malware or malicious software.
- Phishing — hosting phishing websites or engaging in phishing activities.
- Spam — sending unsolicited bulk email or engaging in spamming activities.
- Intellectual Property Infringement — registering domain names that infringe on the IP rights of others.
- Fraudulent Activities — using domain names to conduct fraudulent schemes or deceptive practices.
- Child Exploitation — hosting or distributing child exploitation material.
- Illegal Content — hosting content that is illegal or prohibited by law.
Reporting Abuse
If you become aware of abuse, please report it to us at hello@itverse.co.uk. Please provide as much relevant information and evidence as possible to assist our investigation.
Actions We May Take
- Suspension or termination of the domain registration of abusive domain names.
- Contacting registrants and requesting remedial action.
- Cooperating with law enforcement authorities where illegal activity is involved.
- Public disclosure of information about abusive domain names where appropriate.
Appeals
Registrants who believe their domain name has been unfairly targeted may appeal in writing to hello@itverse.co.uk. Appeals should include relevant evidence and arguments. iTVerse will review appeals fairly and may overturn or modify our initial decision if warranted.
Contact
iTVerse Technology Services Ltd, 162 Warren Lane, Bingley, BD16 3BU. Email: hello@itverse.co.uk