Case Study
Full IT transformation for a Yorkshire business membership organisation
A Yorkshire business membership organisation — Business Services — Yorkshire — 50 users
The client is one of the region's leading business membership organisations, supporting hundreds of businesses across Yorkshire. With a 50-user team, ageing infrastructure and growing security concerns, they needed a trusted partner to modernise their entire IT environment — without disrupting the services their members depend on.
Ageing infrastructure
Outdated servers and networking equipment across multiple offices — unreliable, difficult to support and increasingly a security liability.
50 users, inconsistent setup
A 50-user organisation with no standardised device or account management — every machine configured differently and no centralised oversight.
Email and collaboration gaps
Legacy email infrastructure not taking full advantage of Microsoft 365 capabilities — collaboration, file sharing and remote working all fragmented.
Security posture
No MFA enforcement, limited endpoint protection and no formal IT security framework — a significant risk for an organisation handling member business data.
Infrastructure refresh
Ageing servers and networking equipment replaced with modern, supportable infrastructure — properly documented and centrally managed going forward.
Microsoft 365 optimisation
Full review and reconfiguration of the M365 tenancy — MFA enforced, security policies hardened, SharePoint and Teams structured for proper collaboration across the team.
Device standardisation
All 50 user devices brought under centralised management — consistent configuration, automatic patching and endpoint protection deployed across the estate.
Ongoing managed support
iTVerse became the organisation's day-to-day IT partner — responsive helpdesk support, proactive monitoring and a clear escalation path for any issues.
Security framework
MFA, Conditional Access and endpoint protection implemented across all accounts and devices, with documentation in place for IT policy and procedures.
Planned migration
All major changes scheduled and communicated in advance, with key work carried out outside core hours to avoid any disruption to the organisation's operations and events.
Modern, stable infrastructure
Replacement of ageing equipment resolved reliability issues and gave the IT estate a solid, supportable foundation.
50 users standardised
Consistent device management and security policies across the entire team for the first time.
Security strengthened
MFA and Conditional Access enforced — a significantly improved security posture protecting member business data.
Minimal disruption
All major work planned and executed outside business hours — the organisation's staff and member services were unaffected throughout.
Reliable ongoing support
iTVerse now provides the organisation with day-to-day IT support — responsive, knowledgeable and genuinely invested in how their technology performs.